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SupportMagic houses its servers in SoftLayer's datacenter located near Dallas, Texas. The SoftLayer datacenter is a tier one datacenter facility located inside the well-known INFOMART telecom hotel near downtown Dallas. Specializing in datacenter and hosting facilities, INFOMART is home to multiple datacenters including MCI, Level 3, Equinix, Verio, Switch & Data, Verizon, DataSides, and more.
SoftLayer is the first true on-demand hosting solution with public and private networks to ensure complete control over the outsourced environment. Comprised of two separate and distinct redundant network architectures, the SoftLayer network-within-the-network design delivers enterprise level hosting services while adding complete management and flexibility to the outsourced environment.
Public Network:
Cisco Routers & Switches - 6500, 3750, 2900 Series routers and switches with gigabit speeds available from the individual server to the Internet.
Redundant GigE Backbone - Multi-router gigabit connections to the Internap, SAVVIS, VERIO/NTT, Abovenet, and Global Crossing core backbone exchanges located in the INFOMART in Dallas, Texas.
Traffic Management & Analysis - Utilizing Peakflow from Arbor Networks coupled with Netflow data from Cisco routers and switches, network engineers continuously monitor the health, reliability, and performance of the network. Historical analysis is critical for demand
and capacity planning.
Network IDS, IPS & DDOS - Industry best solutions from Tipping Point are utilized to guard against denial of service, malicious traffic, viruses, malware, phishing, spyware and other types of Internet threats via wire speed detection and remediation coupled with automatic
and zero day response.
Network Diagram:
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