"eCommerce has evolved from online billboards
to a fully functional, personalized shopping experience
over the past decade. Customers are expecting more from
online merchants & service providers. They want
instant answers to their questions; they want their
online transactions backed by customer support; they
want a positive shopping experience. "
SupportMagic is an on-demand customer interaction
management solution that enables companies to deliver
an exceptional customer experience. SupportMagic's multi-channel
communication platform integrates live chat, email
management (tickets), troubleshooter, and knowledgebase
technology to manage online sales and customer support.
SupportMagic helps
SMB's to:
Enhance customer experience
and retention
Foster self-service
adoption
Reduce escalations,
field visits, and service costs
Increase sales through
up-sell and cross-sell in service interactions
What sets us aside
from other CRM/CIM solutions:
An intuitive user-interface
that helps in keeping the learning curve short
Fanatical support focused
on customer success
Get started in 24 hrs.
Nothing to download OR install.
Enterprise tools for
small business, minus the cost!
Get started!
Sign up for a no obligation,30-day free trial and find out what Supportmagic CIM
solution is all about.
" The solution that SupportMagic provides is valuable to meeting the many demands of a sole proprietorship such as Be Nice Design... I am thrilled with SupportMagic! "
